Privacy policy

Last updated: August 26, 2026

Introduction & Scope

JIINEVA ("JIINEVA", "we", "us", or "our") is the trade name of a sole proprietorship business owned and operated by Pavan Sunilkumar Madrecha, operating jiineva.com from 1st Floor, Shop No. 3031, Ahilyabai Holkar Marg, Gajanan Colony, Shivaji Nagar, Govandi, Mumbai 400043, Maharashtra, India. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the rights you have over it, in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

This Policy applies to jiineva.com and works together with our Terms & Conditions. By using this website or placing an order with us, you agree to the collection and use of information as described here.

Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details — your name, address, billing and shipping address, phone number, and email address.
  • Order and transaction information — items you view, add to cart or wishlist, purchase, return, exchange, or cancel, and your order history.
  • Payment information — limited details such as payment method and transaction status. We do not directly collect or store your full card or banking details; these are handled by our secure payment processing partners (see "How We Share Your Information" below).
  • Account information — if you create an account, your username, password, and preferences.
  • Communications — information you share when you contact us by email, phone, or WhatsApp, including for customer support.
  • Device and usage information — your IP address, browser type, device information, and how you interact with our website, collected automatically through cookies and similar technologies.

How We Collect Your Information

We collect personal information directly from you (for example, when you place an order, create an account, or contact us), automatically through your use of our website (through cookies and similar technologies), and from our service providers who help us operate the Services, such as Shopify, our payment processor, and our product review platform.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including payment, shipping, returns, and exchanges;
  • Create and manage your account, and provide customer support;
  • Send order-related communications, such as confirmations, shipping updates, and responses to your queries;
  • Send marketing communications, such as offers, new arrivals, and promotions, where you have agreed to receive them, and always with an easy way to opt out;
  • Improve our website, products, and shopping experience;
  • Detect and prevent fraud, and keep our website and your account secure;
  • Comply with applicable law, and enforce our Terms & Conditions and other policies.

Cookies, Pixels & Tracking Technologies

We use cookies and similar technologies to run our website, remember your preferences (such as items in your cart), and understand how our website is used. We also use Meta Pixel and Meta Conversions API (Facebook/Instagram) to measure and improve our advertising, which involves sharing certain information about your visit and activity on our website with Meta. You can control cookies through your browser settings, and you can review Meta's own privacy practices at their website. We may introduce additional analytics or advertising tools in the future; if we do, we will use them consistently with this Policy.

How We Share Your Information

We do not sell your personal information. We share personal information only where necessary to run our business, including with:

  • Shopify, which hosts our website and powers our checkout and store infrastructure;
  • Razorpay, which processes payments on our behalf securely;
  • Judge.me, which powers our product review system, if you choose to leave a review;
  • Delivery and logistics partners, to fulfil and ship your orders;
  • Meta, for advertising and analytics purposes as described above;
  • Professional advisors or authorities, where required to comply with the law, respond to a valid legal request, or protect our rights or the safety of our customers.

Each of these parties processes your information only for the purposes described here, and is responsible for handling it securely.

Data Storage & International Transfers

Your information may be stored and processed on servers located outside India, including by Shopify and our other service providers as part of how they deliver their services to us globally. Where this happens, we take reasonable steps to ensure your information continues to be protected consistently with this Policy and applicable Indian law.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to provide our Services, resolve disputes, and comply with our legal, tax, and accounting obligations. When personal information is no longer needed for these purposes, we take reasonable steps to delete or anonymise it.

Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023 and other applicable Indian law, you have the right to:

  • Access the personal information we hold about you;
  • Correct inaccurate or incomplete personal information;
  • Request that we delete your personal information, subject to our legal, tax, and accounting obligations to retain certain records;
  • Withdraw consent for any processing that is based on your consent, such as marketing communications, at any time.

To exercise any of these rights, please contact us using the details in "Grievance Officer & Contact Us" below. We will respond within a reasonable time and in accordance with applicable law. We may need to verify your identity before acting on your request.

Marketing Communications & Your Choices

If you sign up to hear from us, we may send you marketing emails about new arrivals, offers, and promotions. You can opt out of marketing emails at any time using the unsubscribe link included in every marketing email, or by contacting us directly. Opting out of marketing communications does not affect order-related or account communications, which we will continue to send as needed to service your order.

Children's Data

Our Services are intended for use by individuals who are at least 18 years old, consistent with our Terms & Conditions. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Data Security

We use reasonable security practices and procedures to protect your personal information, and our service providers, including Shopify and Razorpay, maintain their own industry-standard security measures. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We encourage you to avoid sharing sensitive information with us through unsecure channels.

Grievance Officer & Contact Us

If you have questions, concerns, or a complaint about how we handle your personal information, or would like to exercise any of your rights, please contact our Grievance Officer:

The Grievance Officer, JIINEVA
1st Floor, Shop No. 3031, Ahilyabai Holkar Marg, Gajanan Colony, Shivaji Nagar, Govandi, Mumbai 400043, Maharashtra, India
Email: founder@jiineva.com
Phone: +91 93 2405 3419

We take every concern seriously and will work with you towards a fair resolution — there is no need to hesitate in reaching out to us.

Governing Law & Changes to This Policy

This Policy is governed by the laws of India, and is subject to the same jurisdiction as our Terms & Conditions. We may update this Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will update the "Last updated" date whenever we do, and material changes will be posted on this page.