Cancellation & Returns Policy

JIINEVA ("JIINEVA", "we", "us", or "our") is the trade name of a sole proprietorship business owned and operated by Pavan Sunilkumar Madrecha ("Proprietor"), operating jiineva.com from 1st Floor, Shop No. 3031, Ahilyabai Holkar Marg, Gajanan Colony, Shivaji Nagar, Govandi, Mumbai 400043, Maharashtra, India.

At JIINEVA, we are committed to serving you with honesty, care, and fairness at every step. If any issue arises with your order, there is no need to worry — we are always open to hearing from you, and we will work with you in good faith towards a fair and satisfactory resolution. Simply reach out to us, and our team will do its best to make things right. Your trust and convenience remain our highest priority.

You can cancel an order any time before it ships by contacting us with your order number — see “How To Reach Us” below. Cancel before dispatch and you get a full refund.

If your order has already been dispatched, it can no longer be cancelled outright — refusing the delivery or asking us to recall it is treated the same as a return in transit, and a partial refund is issued with the shipping charge deducted, the same way it would be for any other return that isn't a fault on our part.

Returns must be requested within 7 days of the delivery date. To be eligible, the item must be unused and unworn, in its original condition, with all tags and the original packaging or pouch intact.

Earrings can only be returned if the hygiene seal or backing is still intact and unopened, for hygiene reasons. If that seal has been broken, we can still accept the return where it's due to a genuine product fault (see below) — the hygiene condition applies to change-of-mind returns, not to defect claims.

If you received the wrong item, a defective or damaged piece, or something materially different from what was shown at the time of order, let us know within 48 hours of delivery with a couple of clear photos (ideally an unboxing video) showing the issue.

Once we've verified it, you can choose a full refund or a free exchange, and we'll cover the cost of getting it back to us.

Changed your mind, or the size or style just isn't right? We're glad to exchange it for a different size or style of equal value, subject to availability and the return condition above. These returns are exchange-only — we don't issue a cash refund for a change-of-mind return — and you'll need to arrange and pay for the return shipping.

For any return involving a claimed defect, damage, or wrong item, we may ask for photos or a short video of the product and its packaging as received. This helps us approve genuine cases quickly, and it's also how we keep this policy fair and sustainable for everyone rather than something a few people can take advantage of.

Every item we receive back is inspected before a refund or exchange is approved. We reserve the right to decline a return, exchange, or refund if the item doesn't meet the conditions above, if the evidence provided doesn't support the claim, or where we reasonably believe this policy is being misused. If we decline a return, we'll tell you why and the item will be sent back to you.

Approved refunds are issued to your original payment method within 5–7 business days of the returned item reaching us and passing inspection. You'll get an email once it's processed.

To cancel an order, start a return, or ask about an exchange, email pavansm00@gmail.com, founder@jiineva.com or call +91 93 2405 3419 with your order number, or use our Contact page. See our Shipping Policy for dispatch and delivery timelines.