Cancellation & Returns Policy

Effective Date: 12/09/2026
Last Updated: 12/09/2026
Version: 1.0

At JIINEVA, we want customers to receive exactly what they ordered and have a fair way to resolve genuine issues. This policy explains when a return, exchange or refund is available and the conditions that apply.

This policy applies to purchases made through https://jiineva.com.

Eligible products may be returned within 7 calendar days from the date of delivery.

The return request must be submitted through the official JIINEVA return-request process no later than 11:59 PM IST on the 7th calendar day after delivery.

A return request is a request for approval and is not automatically approved.

The product must meet all return conditions below.

For a standard return, the product must be:

• unused and unworn;
• in original condition;
• free from scratches, dents, damage or deformation;
• free from perfume, cosmetics, sweat or other residue;
• unaltered and unrepaired;
• not modified or resized by anyone other than JIINEVA;
• in saleable condition; and
• returned with all original packaging and components supplied with the order.

This may include the:

• jewellery;
• box;
• pouch;
• tags;
• labels;
• cards;
• certificates;
• accessories;
• protective packaging; and
• promotional items, where applicable.

Products that have been worn, used, altered, damaged or returned incomplete may be rejected.

Customers must submit a return request through the official JIINEVA return channel.

The request should include:

• order number;
• product being returned;
• reason for return;
• required photographs/evidence; and
• any other information reasonably requested by JIINEVA.

JIINEVA may review the request before approving the return.

Do not ship a product back without receiving return instructions or approval.

For the following issues:

• damaged product received;
• wrong product received;
• wrong size/variant received;
• missing product;
• missing component;
• empty parcel; or
• significant parcel tampering,

the customer must report the issue within 48 hours of delivery.

The customer should immediately retain the product and all packaging.

For missing-item, empty-parcel, wrong-item and certain damage/tampering claims, JIINEVA may require an unboxing video to verify the claim.

The video should:

• start before the sealed parcel is opened;
• be continuous and unedited;
• clearly show the shipping label;
• show the condition and seals of the parcel;
• show the complete opening process; and
• clearly show all contents received.

Important: Please record your unboxing from the sealed parcel.

Customers should retain the original packaging until the claim has been resolved.

Where reasonably required evidence is not provided, JIINEVA may be unable to verify or approve the claim.

This evidence requirement is subject to applicable law and does not waive any mandatory statutory consumer remedy.

If you believe a product has a manufacturing defect that was not reasonably discoverable upon delivery, contact JIINEVA as soon as reasonably possible with photographs, videos and details of the issue.

JIINEVA may inspect the product to determine whether the issue is a manufacturing defect, normal wear and tear, accidental damage, improper use or another cause.

If the product is confirmed to be defective, JIINEVA will provide the applicable remedy in accordance with this policy and applicable law.

Unless a mandatory legal remedy applies, the following may not be eligible for standard returns:

• personalised products;
• customised products;
• engraved products;
• made-to-order products;
• products clearly marked Final Sale / Non-Returnable before purchase;
• hygiene-sensitive products after use/opening where applicable;
• products altered or repaired by the customer or a third party;
• products damaged through misuse;
• products missing required components; and
• products that fail the applicable return-condition inspection.

Discounted products are eligible for return unless the product is clearly identified as Final Sale or Non-Returnable before purchase.

A discount by itself does not remove applicable statutory consumer rights.

Eligible products may be exchanged subject to:

• availability;
• the applicable return window;
• the product meeting the return conditions; and
• any applicable exchange restrictions.

If the requested replacement is unavailable, JIINEVA may offer another available option or refund, as applicable.

All returned products may be inspected before a refund or exchange is approved.

JIINEVA may verify:

• product identity and SKU;
• condition;
• signs of use;
• scratches or damage;
• alteration or repair;
• packaging;
• tags;
• accessories;
• completeness; and
• whether the returned product is the same product originally supplied.

If the returned product does not meet the applicable conditions, the return may be rejected.

JIINEVA may retain relevant photographs, videos, inspection records and other evidence for legitimate business, fraud-prevention, legal or dispute-resolution purposes, subject to applicable privacy law.

The customer must return the same product purchased from JIINEVA.

Returning a different product, used product, counterfeit product, product purchased elsewhere or intentionally substituted product may result in rejection of the return and further action where appropriate.

For a standard change-of-mind return, the applicable return/reverse-shipping charge, if any, will be disclosed through the return process.

For a confirmed:

• wrong product supplied by JIINEVA;
• incorrect variant supplied by JIINEVA;
• qualifying manufacturing defect; or
• qualifying delivery/transit issue attributable to JIINEVA,

JIINEVA will arrange or bear the applicable return logistics in accordance with the circumstances and applicable law.

If a scheduled return pickup fails because the customer is unavailable, the parcel is not ready, the address is incorrect or for another customer-side reason, JIINEVA or its logistics partner may provide another pickup attempt where feasible.

Repeated failed pickup attempts may result in closure of the return request where permitted by the applicable return window.

A refund will generally be processed after the returned product is received and successfully inspected, where inspection is required.

Receiving the returned parcel does not automatically mean that the refund has been approved.

The refund will generally be based on the actual amount paid for the returned product, after applicable discounts, promotions or other adjustments.

Refunds will normally be issued through the original payment method where technically possible.

For COD orders, JIINEVA may require valid bank-account/UPI/payment details for processing the refund.

Once a refund is approved, JIINEVA will initiate the refund promptly.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

Where applicable, JIINEVA will comply with mandatory refund timelines under Indian law.

If an order was placed using:

• a coupon;
• discount;
• bundle offer;
• Buy-One-Get-One offer;
• free gift;
• promotional pricing; or
• another special offer,

the refund may be recalculated according to the terms of that promotion.

Where required, a promotional free gift must be returned along with the qualifying product.

JIINEVA may investigate suspicious return, refund, exchange, delivery or payment activity, including:

• repeated damage claims;
• repeated missing-item claims;
• repeated empty-parcel claims;
• inconsistent claims or evidence;
• return substitution;
• multiple accounts used to bypass restrictions;
• coupon or promotional abuse;
• fraudulent COD activity;
• fraudulent chargebacks;
• manipulated photographs or videos; or
• other conduct reasonably indicating abuse or fraud.

Where legally permitted, JIINEVA may request additional verification, restrict certain services, reject fraudulent claims, suspend accounts or take other lawful action.

These measures do not restrict mandatory consumer rights.

Customers are responsible for:

• providing accurate order information;
• providing accurate return information;
• keeping the product and packaging safe until the return is resolved;
• returning the correct product;
• following return instructions;
• providing truthful information; and
• providing evidence reasonably required to investigate a claim.

Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted.

Where a product is defective, deficient, spurious, materially different from its advertised/agreed characteristics, or otherwise subject to a mandatory statutory remedy, JIINEVA will comply with applicable law. The Indian E-Commerce Rules specifically address return/refund obligations in such circumstances.

Website: https://jiineva.com
Customer Support: support@jiineva.com
Phone/WhatsApp: 9324053419

For formal grievances:

Grievance Officer: PAVAN JAIN
Email: support@jiineva.com
Phone: 9324053419

• Standard return: 7 calendar days from delivery
• Damaged/wrong/missing/empty parcel claim: 48 hours from delivery
• Unboxing evidence: Required/recommended for applicable claims
• Refund: After applicable return is received and inspected
• Exchange: Subject to eligibility and availability

JIINEVA's return policy is designed to assist genuine customers while protecting the business against misuse, fraudulent claims and product substitution.

Version: 1.0
Effective Date: 12/09/2026
Last Updated: 12/19/2026