Terms & Conditions

Website: JIINEVA / https://jiineva.com

These Terms of Service ("Terms", "Terms of Service" or "Agreement") govern your access to and use of the JIINEVA website, online store, products, services and related features available through https://jiineva.com (collectively, the "Website").

By accessing, browsing, creating an account, placing an order, purchasing a product, submitting information, or otherwise using the Website, you acknowledge that you have read, understood and agreed to these Terms, together with the policies expressly incorporated into them.

If you do not agree with these Terms, please do not use the Website or place an order.
JIINEVA is a jewelry brand operated by:
Legal Name: PAVAN SUNILKUMAR MADRECHA
Trade Name: JIINEVA
Business Structure: Sole Proprietorship

Principal Business Address: 1ST FLR, SHOP NO. 3031, AHILYABAI HOLKAR MARG, GAJANAN COLONY, SHIVAJI NAGAR, GOVANDI (WEST), MUMBAI SUBURBAN, PIN CODE - 400043.
Customer Support Email: help@jiineva.com
Customer Support Phone/WhatsApp: 9324053419
Grievance Officer: PAVAN JAIN
Grievance Officer Email: help@jiineva.com
Grievance Officer Phone: 9324053419

Grievance Officer Address: 1ST FLR, SHOP NO. 3031, AHILYABAI HOLKAR MARG, GAJANAN COLONY, SHIVAJI NAGAR, GOVANDI (WEST), MUMBAI SUBURBAN, PIN CODE - 400043.

For the purposes of these Terms, "JIINEVA", "we", "us", "our", "Brand" or "the Brand" refers to the above business operating under the trade name JIINEVA.

By accessing or using the Website or purchasing products from JIINEVA, you agree to:

• comply with these Terms;
  
• comply with applicable laws and regulations;
  
• provide accurate and complete information when requested;
  
• use the Website only for lawful purposes;
  
• comply with the applicable Returns, Refunds & Exchange Policy;
  
• comply with the Privacy Policy and other policies published by JIINEVA; and
  
• not misuse the Website, products, payment systems, promotions, returns, refunds, exchanges or customer-support processes.
  

These Terms constitute an agreement between you and JIINEVA to the extent permitted by applicable law.
If you place an order on behalf of another person, you represent that you have the authority to do so and that the recipient is aware of these Terms.

You must have the legal capacity required under applicable law to enter into a binding agreement and purchase products from JIINEVA.
If you are below the applicable age of majority or otherwise do not have legal capacity to enter into a binding contract, you may use the Website or purchase products only with the involvement and consent of your parent, guardian or other legally authorised person where required by law.
JIINEVA does not knowingly intend to enter into transactions prohibited by applicable law.

For the purposes of these Terms:

"Customer", "you" or "your" means any person accessing the Website, placing an order, purchasing a product, communicating with JIINEVA or otherwise using the Website.

"Product" means any jewellery, accessory or other product offered for sale by JIINEVA.

"Order" means a purchase request submitted through the Website.

"Business Day" means a day other than a Sunday or public holiday in the applicable jurisdiction, unless otherwise specified.

"Policies" means the Returns, Refunds & Exchange Policy, Privacy Policy, Shipping Policy, Cancellation Policy, promotional terms and any other policies expressly incorporated into these Terms.

You may use the Website only for legitimate and lawful purposes.

You must not use the Website to:

• commit or facilitate fraud;
  
• engage in unlawful activity;
  
• impersonate another person;
  
• provide false or misleading information;
  
• create accounts using false identities;
  
• interfere with Website operation;
  
• attempt unauthorised access to systems or accounts;
  
• introduce malware, viruses or harmful code;
  
• attack or compromise Website security;
  
• scrape or systematically copy Website content without permission;
  
• use bots or automated systems without our written permission;
  
• manipulate prices or orders;
  
• exploit technical errors;
  
• abuse discount codes or promotions;
  
• abuse return, refund or exchange processes;
  
• 
  submit false or misleading product claims;
  
• submit fraudulent missing-item, damage or delivery claims;
  
• return products not purchased from JIINEVA;
  
• 
  substitute products during returns;
  
• intentionally damage products before returning them;
  
• use multiple accounts to circumvent restrictions;
  
• conduct unauthorised resale or commercial exploitation where prohibited;
  
• harass or threaten JIINEVA personnel or service providers;
  
• interfere with another customer's use of the Website; or
  

engage in any conduct that may harm JIINEVA, its customers, employees, logistics partners, payment providers or service providers.
JIINEVA may take reasonable and lawful measures against misuse.

Certain features may require you to create an account or provide information such as your name, email address, mobile number, billing address or shipping address.

You agree that information provided by you will be accurate, complete and current.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account, except where applicable law provides otherwise.

You must promptly notify JIINEVA if you believe that your account has been accessed without authorisation.

JIINEVA may request additional verification where reasonably necessary for:

• order verification;
  
• fraud prevention;
  
• payment verification;
  
• delivery verification;
  
• return processing;
  
• refund processing;
  
• dispute resolution;
  
• account security; or
  
• legal compliance.

When you use the Website, place an order, contact JIINEVA or provide information electronically, you consent to receiving electronic communications relating to your transaction and use of the Website, subject to applicable law.

These communications may include:

• order confirmations;
  
• invoices;
  
• payment confirmations;
  
• shipping notifications;
  
• delivery notifications;
  
• return notifications;
  
• refund notifications
• exchange notifications;
  
• customer-support communications;
  
• security communications;
  
• account communications; and
  
• other service-related communications.
  Marketing communications will be handled in accordance with applicable law and available communication preferences.

JIINEVA makes reasonable efforts to ensure that product information displayed on the Website is accurate and up to date.

Product information may include:

• product name;
  
• photographs;
  
• dimensions;
  
• materials;
• finish;
  
• plating;
  
• colour;
  
• weight;
  
• care instructions;
  
• product specifications;
  
• availability;
  
• price; and
  
• other relevant information.
  

Customers should carefully review the product page before placing an order.

Due to differences between screens, displays and lighting conditions, the actual colour or appearance of a product may vary slightly from the image displayed on your device.

Minor variations that naturally occur during manufacturing do not necessarily constitute a defect.

Product photographs may contain styling elements, props or accessories that are not included with the purchase unless expressly stated.

JIINEVA will not intentionally misrepresent material characteristics of a product.

JIINEVA may offer jewellery made from materials including, but not limited to:

• stainless steel;
  
• brass;
  
• plated metals;
  
• coated metals;
  
• other disclosed jewellery materials; and
  
• precious metals or other materials that may be introduced in the future.
  

The material composition applicable to a product will be determined by the information disclosed on the relevant product page.

Customers should not assume that a product is made from solid gold, solid silver or another precious metal unless the relevant product description expressly states so.

A product described as:

• gold-tone;
  
• gold-coloured;
  
• gold-plated;
  
• gold-coated;
  
• PVD gold;
  
• brass;
  
• stainless steel; or
  
• similar
  must not be interpreted as solid gold unless expressly stated.

Where a product contains a plating, coating, PVD finish or other surface treatment, the longevity of that finish may vary depending on usage and environmental conditions.

The finish may be affected by:

• water;
  
• sweat;
  
• perfume;
  
• cosmetics;
  
• lotions;
  
• chemicals;
  
• chlorine;
  
• salt water;
  
• cleaning products;
  
• friction;
  
• abrasion;
  
• impact;
  
• humidity;
  
• improper storage; and
  
• normal wear.
  

Unless expressly stated otherwise, no plating or surface finish should be interpreted as permanent or completely immune to wear, fading, scratching or deterioration.

Customers should follow the care instructions provided by JIINEVA.

Normal wear and tear is distinct from a manufacturing defect.

Nothing in this section limits any mandatory consumer remedy available under applicable law.

Individual skin sensitivity varies between individuals.

Even where a product is described using terms such as "skin-friendly", "hypoallergenic", "nickel-conscious", "water-resistant", "tarnish-resistant" or similar descriptions, such descriptions do not guarantee that every individual will experience the same result.

Customers with known allergies or sensitivities should review the product's disclosed material information before purchasing.

If irritation occurs, customers should discontinue use and seek appropriate professional advice where necessary.

JIINEVA does not intentionally misrepresent the material composition or characteristics of its products.

JIINEVA may introduce gold, silver or other precious-metal products in the future.

Where applicable, such products will be subject to the product-specific disclosures, purity/fineness requirements, hallmarking requirements, certifications and other regulatory requirements applicable to those products.

Where a precious-metal product is offered, the relevant product page and invoice may contain additional information required by applicable law.

Nothing in these Terms is intended to replace or override any mandatory statutory requirement relating to precious-metal products.

Prices displayed on the Website are subject to change.

The price applicable to an order will generally be the price displayed at checkout when the order is placed, subject to applicable law and any clearly disclosed promotional or pricing conditions.

Applicable taxes, shipping charges, discounts and other charges will be displayed or applied as required.

JIINEVA reserves the right to correct pricing or display errors, subject to applicable law.

JIINEVA takes reasonable measures to ensure that prices and product information displayed on the Website are accurate.

However, technical, typographical, system, database or other errors may occasionally occur.

If a product has been displayed at an obviously incorrect price due to such an error, JIINEVA may take reasonable corrective action, including cancellation of the affected order where legally permitted.

If an order is cancelled because of such an error, amounts actually paid for the cancelled order will be refunded through the applicable refund method.

This clause does not permit JIINEVA to arbitrarily cancel legitimate orders merely because the business later wishes to sell a product at a higher price.

All products are subject to availability.

Displaying a product on the Website or adding it to a cart does not necessarily guarantee that the product has been reserved.

JIINEVA may impose reasonable quantity restrictions where necessary because of:

• limited inventory;
  
• unusually large orders;
  
• suspected fraud;
  
• promotional abuse;
  
• technical errors;
  
• operational limitations;
  
• resale concerns; or
  
• legal or security reasons.
  

Any cancellation or restriction will remain subject to applicable law.

When you submit an order through the Website, you are requesting to purchase the selected products.

An order acknowledgement or confirmation may confirm that JIINEVA has received your order request.

Receipt of an order does not necessarily constitute final acceptance where additional verification, payment confirmation, inventory confirmation or other fulfilment requirements remain outstanding.

JIINEVA may contact you where reasonably necessary to verify information relating to an order.

JIINEVA may accept, reject or cancel an order where legally permitted and where reasonably necessary because of circumstances including:

• product unavailability;
  
• payment failure;
  
• inaccurate customer information;
  
• suspected fraud;
  
• duplicate orders;
  
• technical or pricing errors;
  
• prohibited transactions;
  
• logistics restrictions;
  
• security concerns; or
  
• other legitimate operational or legal reasons.
  

Where an accepted order is cancelled by JIINEVA for a legitimate reason, amounts actually paid for the cancelled order will be refunded through the applicable refund mechanism, subject to applicable law.

Customers may request cancellation subject to the cancellation window and the processing status of the order.

Once an order has entered fulfilment, packing, dispatch or another stage where cancellation is no longer operationally possible, cancellation may no longer be available through the ordinary cancellation mechanism.

Where cancellation is required by applicable law, JIINEVA will comply with such requirement.

The applicable cancellation procedure will be published through the Website or relevant order-support channel.

JIINEVA may use third-party payment gateways and payment-service providers.
Customers must provide accurate payment and billing information.

Payment processing may be subject to the terms, security procedures and policies of the relevant payment provider.

An attempted payment does not necessarily mean that an order has been successfully paid or accepted.

JIINEVA may place an order on hold or request verification where reasonably necessary to prevent payment fraud or comply with applicable requirements.

Where Cash on Delivery ("COD") is offered, availability may depend on location, order value, courier serviceability, customer history and other legitimate operational considerations.

JIINEVA may impose reasonable verification procedures for COD orders.

Repeated refusal to accept COD orders, fraudulent COD activity, false delivery information or abuse of COD may result in restrictions on future COD availability, subject to applicable law.

JIINEVA will dispatch orders to serviceable locations displayed or accepted during checkout.

Estimated delivery timelines are estimates unless expressly stated otherwise.

Delivery may be affected by:

• courier delays;
  
• weather;
  
• natural disasters;
  
• strikes;
  
• public disturbances;
  
• government restrictions;
  
• incorrect addresses;
  
• customer unavailability;
  
• remote-area limitations;
  
• transportation disruptions;
  
• security restrictions;
  
• logistics failures;
  
• technical issues; or
  
• circumstances beyond reasonable control.
  

Customers are responsible for providing accurate shipping information.

JIINEVA may rely on reasonable delivery records provided by its logistics partners.

Such records may include:

• tracking records;
  
• courier scans;
  
• delivery timestamps;
  
• OTP confirmation;
  
• proof of delivery;
  
• 
  delivery photographs;
  
• recipient confirmation;
  
• package records; and
  
• other logistics information.
  

If a customer disputes delivery, JIINEVA may investigate the available evidence before determining the appropriate resolution.

Customers should inspect the external condition of the parcel upon delivery.

If a parcel appears:

• damaged;
  
• opened;
  
• resealed;
  
• tampered with;
  
• torn;
  
• crushed; or
  
• otherwise compromised,
  

customers should, where reasonably possible:

1. photograph or record the parcel;
   
2. retain the original packaging;
   
3. avoid discarding any packaging material;
   
4. report the issue promptly; and
   
5. provide any evidence reasonably requested by JIINEVA.

IMPORTANT — RECORD YOUR UNBOXING

For claims involving:

• missing products;
  
• missing components;
  
• empty parcels;
  
• incorrect products;
  
• incorrect variants;
  
• certain tampering claims; or
  
• certain delivery-condition disputes,
  

JIINEVA may require unboxing evidence to investigate and verify the claim.

Customers are strongly advised to record a continuous, unedited unboxing video beginning before the sealed parcel is opened.

The video should clearly show, where possible:

• the unopened parcel;
  
• shipping label;
  
• tracking/AWB information;
  
• package seals;
  
• external package condition;
  
• opening process;
  
• internal packaging;
  
• every item received; and
  
• the complete contents of the package.
  

*CUSTOMER NOTICE

UNBOXING VIDEO REQUIRED FOR MISSING-ITEM CLAIMS

Please record a continuous, unedited video while opening your parcel. Start recording before opening the sealed package and ensure the shipping label, seals, package condition, opening process and complete contents are clearly visible.

Please retain the original packaging until your claim has been resolved.

For claims where such evidence is reasonably required, failure to provide requested evidence may make it difficult for JIINEVA to verify or substantiate the claim and may result in the claim not being approved.

However, this evidence requirement will operate subject to applicable law and will not be interpreted as an absolute waiver of any mandatory statutory consumer remedy.

Returns, refunds and exchanges are governed by JIINEVA's separate Returns, Refunds & Exchange Policy.

The Returns, Refunds & Exchange Policy forms part of these Terms.

Customers should review the applicable policy before purchasing.

Unless otherwise expressly provided by law or policy, submitting a return request does not automatically guarantee approval.

JIINEVA may review the request and inspect the returned product before processing a discretionary refund or exchange.

Where a return is permitted, the product must generally be:

• unused;
  
• 
  unworn;
  
• unaltered;
  
• undamaged;
  
• clean;
  
• free from perfume or cosmetic residue;
  
• 
  free from sweat or body residue;
  
• free from scratches;
  
• free from dents;
  
• free from deformation;
  
• free from signs of misuse;
  
• free from third-party repair or modification; and
  
• in a condition suitable for resale.
  

The customer may also be required to return applicable:

• 
  jewellery;
  
• original packaging;
  
• boxes;
  
• pouches;
  
• tags;
  
• labels;
  
• certificates;
  
• cards;
  
• accessories;
  
• protective material;
  
• promotional items; and
  
• other components supplied with the product.
  

Specific products may be subject to additional return conditions.

Returned products may be inspected before a discretionary return, refund or exchange is approved.

The inspection may consider:

• product identity;
  
• SKU;
  
• variant;
  
• product condition;
  
• signs of use;
  
• scratches;
  
• dents;
  
• deformation;
  
• damage;
  
• alteration;
  
• third-party repair;
  
• contamination;
  
• missing components;
  
• 
  packaging condition;
  
• tags;
  
• accessories;
  
• evidence of substitution; and
  
• other relevant circumstances.
  

A product that fails the applicable return conditions may be rejected from the discretionary return process, subject to applicable law.

Customers must return the same product purchased from JIINEVA.

Customers must not return:

• a different product;
  
• an item purchased from another seller;
  
• a counterfeit item;
  
• a different SKU;
  
• a different variant;
  
• a used product in place of an unused product;
  
• 
  a deliberately damaged product;
  
• an altered product; or
  
• any other substitute item.
  

Where substitution or deliberate manipulation is reasonably suspected, JIINEVA may investigate the matter and take lawful action.

Certain products may be non-returnable where reasonably necessary because of their nature or where clearly disclosed before purchase.

These may include, where applicable:

• personalised products;
  
• customised products;
  
• engraved products;
  
• made-to-order products;
  
• products specifically identified as final sale;
  
• hygiene-sensitive products after opening or use;
  
• products altered at the customer's request;
  
• products damaged through customer misuse; and
  
• other products expressly identified as non-returnable before purchase.
  

Mandatory statutory remedies for defective, deficient, incorrectly supplied or otherwise legally protected products are not excluded

Discounted or sale products remain subject to the applicable return conditions unless the product is clearly identified as Final Sale, Non-Returnable or otherwise excluded before purchase.

JIINEVA will not treat an ordinary discount alone as automatically eliminating statutory consumer rights.

Where special return conditions apply to a promotion or sale, those conditions will be disclosed before purchase.

Promotions, coupon codes, discounts, bundles, Buy-One-Get-One offers and free gifts may have specific terms.

These may include:

• validity periods;
  
• minimum purchase requirements;
  
• product exclusions;
  
• customer restrictions;
  
• quantity limitations;
  
• non-combinability;
  
• one-time use;
  
• geographic restrictions; and
  
• other conditions disclosed with the promotion.
  

Where an order involving a promotion is returned or partially refunded, the refund may be recalculated to reflect the actual promotional benefit received.

Where applicable, a promotional free gift may be required to be returned along with the qualifying products.

Refunds will generally be processed after the applicable return has been received and, where required, successfully inspected.

Receipt of a returned parcel by JIINEVA does not automatically mean that the refund has been approved.

Refund amounts will generally be calculated using the actual amount paid for the relevant product/order, after accounting for applicable discounts, promotions, refunds, credits and other applicable adjustments.

Refunds will not generally be based on a product's current selling price.

Refunds will be made through the applicable payment/refund mechanism subject to payment-provider capabilities and applicable law.

For discretionary change-of-mind returns, any applicable return or reverse-logistics charge will be governed by the Returns, Refunds & Exchange Policy and will be disclosed as required.

Where a return is required because of a confirmed:

• wrong product supplied by JIINEVA;
  
• incorrect variant supplied by JIINEVA;
  
• qualifying manufacturing defect; or
  
• qualifying transit/delivery issue attributable to JIINEVA or its logistics arrangements,
  

JIINEVA will handle return logistics in accordance with its applicable policy and applicable law.

Where a reverse pickup is arranged and the customer is unavailable or the package is not handed over as required, JIINEVA or its logistics partner may attempt another pickup where operationally feasible.

Repeated failed pickup attempts may result in closure of the return request where permitted by the applicable return window and policy.

Where the return window has expired, a new request may not be available unless required by law or expressly permitted by JIINEVA.

JIINEVA takes reasonable measures to prevent fraud and abuse.

JIINEVA may investigate activity that reasonably appears suspicious, including:

• repeated return requests;
  
• repeated missing-item claims;
  
• repeated damaged-item claims;
  
• repeated empty-parcel claims;
  
• inconsistent claims;
  
• inconsistent evidence;
  
• manipulated photographs or videos;
  
• suspicious account activity;
  
• multiple accounts used to circumvent restrictions;
  
• coupon abuse;
  
• promotional abuse;
  
• COD abuse;
  
• payment abuse;
  
• fraudulent chargebacks;
  
• return substitution;
  
• false information;
  
• suspicious delivery disputes; or
  
• other potentially fraudulent activity.
  

Where reasonably necessary and legally permitted, JIINEVA may:

• request additional information;
  
• request verification;
  
• place an order on hold;
  
• restrict payment methods;
  
• restrict COD;
  
• restrict promotional benefits;
  
• decline suspicious transactions;
  
• suspend an account;
  
• restrict future transactions;
  
• investigate the transaction;
  
• provide relevant evidence to payment providers or logistics partners;
  
• report suspected unlawful conduct to appropriate authorities; or
  
• take other lawful action.
  

These measures will be implemented subject to applicable law.

If you initiate a chargeback, payment dispute or similar claim concerning an order, JIINEVA may provide relevant information and evidence to the applicable payment processor, bank, card network or financial institution.

Such evidence may include:

• order details;
  
• invoice;
  
• payment records;
  
• 
  shipping records;
  
• 
  tracking information;
  
• delivery confirmation;
  
• 
  customer communications;
  
• return requests;
  
• return records;
  
• inspection records;
  
• photographs;
  
• videos;
  
• packaging records; and
  
• other information relevant to the dispute.
  

Nothing in this section prevents a customer from exercising any right available under applicable law.

Customers are responsible for ensuring that information provided to JIINEVA is accurate.

This includes:

• name;
  
• phone number;
  
• email;
  
• shipping address;
  
• billing information;
  
• order information;
  
• payment information; and
  
• other information required to fulfil the order.
  

JIINEVA will not be responsible for consequences caused solely by materially incorrect information supplied by the customer, except where applicable law provides otherwise.

The Website and its contents may contain intellectual property owned by or licensed to JIINEVA.

This may include:

• JIINEVA name;
  
• logo;
  
• trademarks;
  
• product designs;
  
• photographs;
  
• videos;
  
• graphics;
  
• illustrations;
  
• text;
  
• product descriptions;
  
• website design;
  
• layouts;
  
• artwork;
  
• icons;
  
• original content; and
  
• other materials.
  

Except where permitted by law or expressly authorised by JIINEVA, you must not:

• copy;
  
• reproduce;
  
• republish;
  
• modify;
  
• distribute;
  
• sell;
  
• commercially exploit;
  
• create derivative works from;
  
• scrape;
  
• systematically download; or
  
• otherwise exploit
  

JIINEVA's protected content.

Use of the Website does not transfer ownership of any JIINEVA intellectual property to you.

Where JIINEVA permits customers to submit reviews, ratings, photographs, videos, comments or other content, such content must be truthful and based on the customer's genuine experience.

You must not submit content that:

• is fraudulent;
  
• is deliberately misleading;
  
• impersonates another person;
  
• infringes intellectual-property rights;
  
• violates privacy rights;
  
• contains malware;
  
• contains unlawful material;
  
• contains confidential information belonging to another person;
  
• is threatening or abusive; or
  
• violates applicable law.
  

You retain ownership of content you lawfully own.

By submitting content to JIINEVA, you grant JIINEVA a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, publish, adapt and distribute that content for legitimate business, marketing, customer-service and promotional purposes, subject to applicable law.

JIINEVA may moderate, reject, remove or disable content where reasonably necessary.

JIINEVA will not knowingly present fabricated customer experiences as genuine reviews.

You must not use the Website or JIINEVA services to:

• commit fraud;
  
• launder money;
• facilitate unlawful transactions;
  
• impersonate another person;
  
• use stolen payment information;
  
• use another person's account without authorisation;
  
• manipulate promotions;
  
• abuse discount codes;
  
• exploit Website errors;
  
• create fraudulent accounts;
  
• circumvent account restrictions;
  
• abuse return or refund systems;
  
• submit fraudulent claims;
  
• manipulate evidence;
  
• substitute returned products;
  
• intentionally damage products;
  
• engage in chargeback fraud;
  
• interfere with Website security;
  
• deploy malicious software;
  
• scrape Website data without permission;
  
• infringe intellectual-property rights;
  
• harass JIINEVA personnel;
  
• threaten employees or service providers;
  
• interfere with logistics operations; or
  
• engage in any other unlawful or abusive activity.

JIINEVA may use third-party services including:

• payment gateways;
  
• courier and logistics providers;
  
• Shopify or other e-commerce infrastructure;
  
• return-management platforms;
  
• customer-support providers;
  
• communication providers;
  
• analytics services;
  
• hosting providers;
  
• fraud-prevention services; and
  
• other technology or operational service providers.
  

Third-party services may operate under their own terms and privacy policies.

JIINEVA is not responsible for independent failures of third-party services to the extent permitted by applicable law.

Nothing in this provision removes any responsibility JIINEVA has under applicable law for products or services supplied by JIINEVA.

JIINEVA will make reasonable efforts to maintain the Website.

However, the Website may occasionally be unavailable, interrupted or affected by:

• maintenance;
  
• updates;
  
• technical failures;
  
• hosting issues;
  
• telecommunications problems;
  
• cybersecurity incidents;
  
• third-party service failures;
  
• software errors;
  
• system upgrades; or
  
• other circumstances beyond reasonable control.
  

JIINEVA does not guarantee uninterrupted or completely error-free access to the Website

JIINEVA will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including where applicable:

• natural disasters;
  
• severe weather;
  
• floods;
  
• earthquakes;
  
• fire;
  
• war;
  
• terrorism;
  
• civil unrest;
  
• strikes;
  
• government restrictions;
  
• epidemics or pandemics;
  
• transportation disruptions;
  
• telecommunications failures;
  
• major technical failures;
• cybersecurity incidents;
  
• supply-chain disruptions; or
  
• failures of third-party service providers.
  

This clause does not remove mandatory consumer rights or remedies under applicable law.

To the maximum extent permitted by applicable law, the Website and its features are provided on an "as available" basis.

JIINEVA does not provide guarantees beyond those expressly stated in applicable product descriptions, policies or mandatory law.

Nothing in these Terms excludes or limits:

• a mandatory consumer right;
  
• a statutory remedy that cannot legally be waived;
  
• liability that cannot legally be excluded;
  
• liability arising from fraud where exclusion is prohibited; or
  
• any other right or remedy that cannot lawfully be restricted.

To the maximum extent permitted by applicable law, JIINEVA will not be liable for indirect, incidental, special or consequential losses arising from use of the Website or products where such exclusion is legally permitted.

Where legally permissible, JIINEVA's liability arising from a particular product/order-related contractual claim will not exceed the amount actually paid by the customer for the specific product or order giving rise to the claim.

This limitation will not apply to the extent that applicable law prohibits such limitation or requires a different remedy.

Nothing in this section is intended to exclude liability that cannot legally be excluded.

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless JIINEVA from claims, losses, liabilities, damages, costs and reasonable expenses arising directly from your:

• fraud;
  
• unlawful conduct;
  
• intentional misuse of the Website;
  
• infringement of third-party intellectual-property rights;
  
• unauthorised use of another person's account or information;
  
• fraudulent transaction activity; or
  
• material breach of these Terms.
  

This provision does not require you to indemnify JIINEVA for losses caused by JIINEVA's own conduct where such indemnification would be unlawful or unenforceable.

JIINEVA may suspend, restrict or terminate access to an account or certain Website features where reasonably necessary because of:

• fraud;
  
• abuse;
  
• unlawful activity;
  
• security concerns;
  
• repeated policy violations;
  
• promotional abuse;
  
• payment abuse;
  
• fraudulent return activity;
  
• chargeback abuse;
  
• attempts to compromise the Website; or
  
• other legitimate legal, security or operational reasons.
  

Where appropriate, JIINEVA may communicate the relevant reason, subject to legal, security and fraud-prevention considerations.

Termination or suspension will not affect rights or obligations that accrued before such action.

Nothing in this section permits JIINEVA to unlawfully withhold a refund, remedy or other amount legally owed to a customer.

JIINEVA's collection, use, storage and processing of personal information is governed by the JIINEVA Privacy Policy and applicable data-protection law.

Personal information may be processed for purposes including:

• 
  order processing;
  
• 
  payment;
  
• shipping;
  
• delivery;
  
• customer support;
  
• returns;
  
• refunds;
  
• exchanges;
  
• fraud prevention;
  
• account security;
  
• legal compliance;
  
• accounting;
  
• dispute resolution;
  
• Website operation; and
  
• other purposes disclosed in the Privacy Policy.
  

JIINEVA will handle personal information in accordance with applicable law.

JIINEVA provides a grievance mechanism for customer complaints.

Grievance Officer

Name: PAVAN JAIN
Designation: Grievance Officer

Email: help@jiineva.com

Phone: 9324053419

Address: 1ST FLR, AHLYABAI HOLKAR MARG, GAJANAN COLONY, SHIVAJI NAGAR, GOVANDI (WEST), MUMBAI SUBURBAN, PIN CODE - 400043

Customers submitting a formal grievance should, where applicable, provide:

• 
  order number;
  
• name;
  
• Registered mobile number;
  
• registered email address;
  
• description of the complaint;
  
• relevant evidence; and
  
• requested resolution.
  

JIINEVA will process grievances in accordance with applicable law.

The grievance mechanism is separate from shorter operational deadlines applicable to particular claims such as missing items, damaged parcels, incorrect products or standard returns.

Nothing in these Terms is intended to:

• waive a consumer right that cannot legally be waived;
  
• restrict a statutory remedy;
  
• prevent a consumer from approaching a competent consumer authority or commission;
  
• create an unfair contract term;
  
• exclude liability that cannot legally be excluded; or
  
• override mandatory applicable law.
  

If any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of the conflict.

JIINEVA may update these Terms from time to time for legitimate reasons, including:

• changes in law;
  
• changes to the Website;
• introduction of new products or services;
  
• operational changes;
  
• security requirements;
  
• regulatory requirements; or
  
• other legitimate business reasons.
  

The updated Terms will be published on the Website with a revised "Last Updated" date.

Changes will not retroactively remove rights that have already accrued or unlawfully alter the terms applicable to an already accepted order.

Your continued use of the Website after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by law.

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue to remain effective.

If JIINEVA does not immediately enforce a provision of these Terms, that does not constitute a permanent waiver of that provision.

A waiver will apply only to the specific circumstance for which it was given unless expressly stated otherwise.

You may not assign or transfer your rights or obligations under these Terms without JIINEVA's prior written consent, except where applicable law permits otherwise.

JIINEVA may assign or transfer its rights or obligations as part of a lawful business restructuring, sale, transfer or other business transaction, subject to applicable law.

These Terms, together with the policies and documents expressly incorporated into them, constitute the agreement governing your use of the Website and purchase of products from JIINEVA, subject to applicable law.

The applicable policies may include:

• Returns, Refunds & Exchange Policy;
  
• Privacy Policy;
  
• Shipping Policy;
  
• Cancellation Policy;
  
• product-specific terms;
  
• promotional terms; and
  
• other policies expressly incorporated into the Website.
  

Where a product-specific term conflicts with a general provision of these Terms, the product-specific term will apply to the extent of the conflict, subject to applicable law.

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer-protection laws and other mandatory laws.

Nothing in these Terms prevents a consumer from exercising any statutory right to approach a competent consumer authority, consumer commission or other legally authorised forum.

Subject to mandatory consumer jurisdiction and other applicable laws, courts having lawful jurisdiction over the place of JIINEVA's principal place of business shall have jurisdiction over disputes arising from these Terms.

Jurisdiction: MUMBAI, MAHARASHTRA, INDIA.

This section should be completed using the actual appropriate jurisdiction for JIINEVA's business rather than copying the jurisdiction used by another jewelry company.

International customers may be responsible for, where applicable:

• import duties;
  
• customs charges;
  
• destination-country taxes;
  
• customs clearance;
  
• import restrictions;
  
• local regulatory requirements; and
  
• other charges imposed by the destination country.
  

JIINEVA does not represent that these Indian Terms override mandatory consumer, tax, customs or other laws applicable in another jurisdiction.

Where necessary, JIINEVA may publish country-specific policies or terms.

JIINEVA intends to operate its Website and business in accordance with applicable laws and regulations.

These may include, where applicable:

• consumer-protection laws;
  
• e-commerce laws and rules;
  
• taxation laws;
  
• legal-metrology requirements;
  
• intellectual-property laws;
  
• data-protection laws;
  
• advertising requirements;
  
• payment regulations;
  
• product-specific regulations;
  
• precious-metal and hallmarking requirements where applicable; and
  
• other applicable laws and regulations.
  

Where applicable law changes, JIINEVA may update its Website, policies and procedures to maintain compliance.

JIINEVA

Legal Name:PAVAN SUNILKUMAR MADRECHA
Business Address: 1ST FLR, AHILYABAI HOLKAR MARG, GAJANAN COLONY, SHIVAJI NAGAR, GOVANDI (WEST), MUMBAI SUBURBAN, PIN CODE - 400043
Email: help@jiineva.com

Phone: +91 9324053419

Customers should use the official customer-support and return channels published on the Website for ordinary customer-service matters.

By placing an order with JIINEVA, you acknowledge that:

1. you have reviewed the relevant product information;
   
2. you have reviewed the applicable pricing and promotional terms;
   
3. you have reviewed the applicable Returns, Refunds & Exchange Policy;
   
4. you understand the disclosed material and product characteristics;
   
5. you understand that jewellery requires appropriate care;
   
6. you have provided accurate shipping and contact information;
   
7. you should record an unboxing video, particularly for missing, incorrect or damaged-item claims;
   
8. you will retain relevant packaging where a delivery dispute may arise;
   
9. you will not intentionally misuse the return, refund, exchange, replacement or chargeback process;
   
10. information submitted by you in connection with an order or claim will be truthful and accurate; and
    
11. you retain all rights available to you under applicable law.