Privacy Policy

Effective Date: 12/09/2026
Last Updated: 12/09/2026

JIINEVA respects the privacy of individuals whose personal data may be processed through its website, online store, customer-service channels, orders, products, services and related interactions.

This Privacy Policy explains how JIINEVA may collect, use, store, disclose, protect and otherwise process personal data.

By using the JIINEVA website, placing an order, creating an account, contacting JIINEVA or otherwise interacting with JIINEVA, personal data may be processed as described in this Privacy Policy and as permitted or required by applicable law.

JIINEVA is a trade name operated by:

Legal Name: [FULL LEGAL NAME]
Business Structure: [SOLE PROPRIETORSHIP / OTHER]
Business Address: [ADDRESS]
Email: [EMAIL ADDRESS]
Phone / WhatsApp: [MOBILE NUMBER]

For the purposes of applicable data-protection law, JIINEVA may act as the relevant Data Fiduciary / data controller, as applicable to the particular processing activity.

Depending on how you interact with JIINEVA, we may collect or receive the following categories of personal data:

A. Identity and contact information

This may include:

• Name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• Other information voluntarily provided for identification or communication

B. Order and transaction information

This may include:

• Products ordered
• Order number
• Order date
• Order value
• Delivery and return information
• Payment status
• Coupon, discount or promotional information
• Refund, replacement or exchange information
• Customer-service and support history

JIINEVA generally may receive payment-related confirmation and transaction information from payment service providers rather than storing complete payment-card information itself, where applicable.

C. Account information

If account functionality is available, this may include:

• Login or account identifiers
• Email address
• Mobile number
• Saved addresses
• Account preferences
• Account activity

D. Communications and customer-service information

If you contact JIINEVA, we may process information contained in:

• Emails
• WhatsApp or other messaging communications
• Customer-service requests
• Return or exchange requests
• Complaints
• Feedback
• Reviews
• Photographs, videos or documents voluntarily submitted in connection with an order, claim or request

E. Delivery and logistics information

We may process information necessary to facilitate delivery, including:

• Recipient name
• Delivery address
• Phone number
• Order and shipment details
• Tracking information
• Delivery status
• Delivery confirmation information
• Information reasonably necessary to investigate delivery-related issues

F. Website and technical information

When you access or use our website, certain technical information may be collected automatically by JIINEVA, Shopify, service providers or technologies used on the website.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Language and regional settings
• Pages or products viewed
• Referring pages
• Website interactions
• Session information
• Cookies and similar technologies
• Security and diagnostic information

G. Fraud-prevention and verification information

Where reasonably necessary, JIINEVA may process information relating to suspected fraud, abuse or misuse, including:

• Order patterns
• Return and exchange history
• Delivery and claim history
• Account activity
• Information submitted in support of a claim
• Payment or transaction-related indicators
• Device, network or technical indicators
• Information relevant to detecting duplicate, suspicious or abusive activity

Such processing may be carried out to protect customers, JIINEVA, payment providers, logistics providers and other parties from fraud, abuse and unlawful activity.

Personal data may be collected:

• Directly from you;
• When you place or attempt to place an order;
• When you create or use an account;
• When you contact JIINEVA;
• When you submit a return, exchange, refund, replacement or complaint request;
• When you submit a review or other content;
• Automatically through website technologies such as cookies;
• From payment, logistics, technology or service providers;
• From fraud-prevention, security or verification services;
• From other lawful sources where permitted by applicable law.

JIINEVA may process personal data for purposes including:

Order and service fulfilment

• Processing and fulfilling orders
• Confirming orders
• Processing payments
• Arranging delivery
• Providing tracking information
• Managing cancellations, returns, exchanges, refunds and replacements
• Providing customer support

Customer communication

• Responding to enquiries
• Providing order-related communications
• Sending service-related notifications
• Communicating about returns, refunds, delivery or other transactions
• Handling complaints and grievances

Business administration

• Maintaining business and transaction records
• Accounting and taxation
• Auditing
• Reconciliation
• Internal administration
• Compliance with legal and regulatory requirements

Website operation

• Providing and maintaining website functionality
• Remembering relevant preferences
• Understanding website usage
• Troubleshooting technical issues
• Improving website performance and user experience

Security and fraud prevention

• Detecting and preventing fraud
• Detecting misuse or abuse
• Protecting accounts and transactions
• Investigating suspicious activity
• Preventing unauthorized access
• Protecting JIINEVA, customers and service providers

Product and service improvement

• Understanding customer preferences and interactions
• Analysing orders and website activity
• Improving products, services, website functionality and customer experience
• Conducting internal research and analytics

Marketing and promotional communications

Where permitted by applicable law and, where required, based on the appropriate consent or other lawful basis, JIINEVA may process personal data to:

• Send promotional communications
• Provide information about products, collections, offers or campaigns
• Personalize marketing communications
• Measure marketing effectiveness

You may have the ability to opt out of promotional communications. Transactional and legally required communications may continue where necessary.

Legal and regulatory purposes

JIINEVA may process personal data where necessary to:

• Comply with applicable law
• Respond to lawful requests or orders
• Establish, exercise or defend legal claims
• Resolve disputes
• Protect legal rights and interests
• Meet regulatory, tax, accounting or record-keeping obligations

Depending on the circumstances and applicable law, JIINEVA may process personal data on the basis of:

• Consent;
• Performance of a contract or steps taken at your request;
• Compliance with legal obligations;
• Legitimate or lawful business purposes where legally permitted;
• Protection of rights, property, security or prevention of fraud;
• Other lawful grounds available under applicable law.

Where consent is relied upon, consent may be withdrawn in accordance with applicable law.

Withdrawal of consent may not affect processing that is permitted or required on another lawful basis.

Where consent is required, JIINEVA may seek consent through appropriate mechanisms.

Consent requests may be presented separately from unrelated information and may identify the relevant purpose of processing.

Where applicable, consent may be withdrawn through the available mechanism or by contacting JIINEVA using the details provided in this Privacy Policy.

Withdrawal of consent may affect JIINEVA's ability to provide certain services or features where the relevant processing is necessary for those services.

Withdrawal of consent does not necessarily require JIINEVA to delete information that JIINEVA is permitted or required to retain under applicable law or for legitimate purposes.

JIINEVA and its service providers may use cookies, pixels, tags, scripts, local storage and similar technologies.

These technologies may be used for purposes such as:

• Website functionality;
• Security;
• Session management;
• Preferences;
• Analytics;
• Performance measurement;
• Understanding website usage;
• Marketing and advertising, where applicable.

The technologies used may change over time as JIINEVA's website, Shopify store, applications, analytics systems, advertising systems or service providers change.

You may be able to control certain cookies through your browser or available website controls. Restricting certain technologies may affect website functionality.

JIINEVA may share personal data where reasonably necessary for the purposes described in this Privacy Policy and as permitted or required by applicable law.

Recipients may include:

• Shopify and website technology providers;
• Payment processors and payment gateways;
• Banks and financial institutions;
• Courier and logistics providers;
• Return and exchange service providers;
• Customer-support providers;
• Communication and messaging providers;
• Analytics and technology providers;
• Fraud-prevention and security providers;
• Marketing and advertising service providers, where applicable;
• Professional advisers;
• Accountants, auditors and legal advisers;
• Government authorities, regulators, courts or law-enforcement agencies where required or legally permitted;
• Insurers and other business service providers where reasonably necessary;
• Any successor, purchaser, investor or transferee in connection with a business restructuring, merger, acquisition, sale, financing or transfer of business or assets, subject to applicable law.

Third-party service providers may process personal data on behalf of JIINEVA for the services they provide.

JIINEVA does not intend to sell personal data as a standalone commercial asset.

Some service providers used by JIINEVA may process or store personal data outside India.

Where personal data is transferred, stored or processed outside India, such processing may be subject to the laws, safeguards, contractual arrangements and requirements applicable to the relevant service provider and transfer.

JIINEVA may use service providers whose infrastructure or operations are located in different countries, depending on the services used by JIINEVA from time to time.

JIINEVA may retain personal data for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing products and services;
• Maintaining transaction and business records;
• Processing returns, refunds and disputes;
• Preventing fraud and abuse;
• Complying with legal, tax, accounting and regulatory requirements;
• Establishing, exercising or defending legal claims;
• Resolving complaints and disputes;
• Maintaining security and audit records.

Retention periods may vary depending on the nature and purpose of the information.

When personal data is no longer required and there is no legal or legitimate reason to retain it, JIINEVA may delete, anonymize or otherwise dispose of it in accordance with applicable law and reasonable business practices.

JIINEVA may use reasonable technical, organizational and security measures appropriate to the nature of the personal data and the risks associated with its processing.

These measures may include access controls, authentication, security monitoring, contractual controls, secure service providers and other safeguards appropriate to the circumstances.

However, no website, electronic transmission, storage system or method of communication can be guaranteed to be completely secure.

Accordingly, JIINEVA does not guarantee absolute security of personal data.

Where required by applicable law, JIINEVA may take appropriate action and provide required notifications in relation to personal-data breaches.

The JIINEVA website may contain links, integrations or services provided by third parties.

Third-party websites and services may operate under their own privacy policies and terms.

JIINEVA may not control the privacy practices, security or content of independent third parties.

Customers should review the privacy policies applicable to third-party services before providing information to them.

Payments may be processed through third-party payment service providers.

JIINEVA may receive information necessary to confirm and reconcile a transaction, but payment credentials such as complete card numbers, CVV information, UPI PINs, passwords or banking credentials should not be submitted to JIINEVA through ordinary customer-service channels.

JIINEVA will not knowingly request your UPI PIN, card PIN, password or similar authentication credential through email, WhatsApp, social media or ordinary customer-support communications.

If you voluntarily submit reviews, photographs, videos, feedback or other content to JIINEVA, JIINEVA may process that content for the purpose for which it was submitted and for related business, customer-service, verification or promotional purposes where permitted by applicable law and the terms applicable to the submission.

Customers should avoid submitting unnecessary personal information belonging to themselves or other individuals.

JIINEVA may moderate, remove, restrict or decline to publish submitted content where reasonably necessary.

JIINEVA may process relevant information to detect, prevent, investigate or respond to:

• Fraud;
• Payment abuse;
• Return or refund abuse;
• Coupon or promotional abuse;
• False or manipulated claims;
• Product substitution;
• Account misuse;
• Multiple-account abuse;
• Chargeback abuse;
• Unauthorized access;
• Security incidents;
• Other unlawful or harmful activity.

Where reasonably necessary and legally permitted, JIINEVA may restrict, suspend or refuse certain services, transactions or account functionality.

Such measures may be based on automated systems, manual review, third-party information or a combination of these.

JIINEVA does not knowingly seek to collect personal data from children except where permitted and appropriately authorized under applicable law.

Where applicable law requires parental or guardian consent or other safeguards for processing a child's personal data, JIINEVA may apply such safeguards.

If a parent or lawful guardian believes that personal data of a child has been provided to JIINEVA in circumstances where it should not have been, they may contact JIINEVA using the contact details in this Privacy Policy.

Subject to applicable law and any conditions or limitations prescribed by law, individuals may have rights relating to their personal data, which may include:

• Requesting information about personal data processed by JIINEVA;
• Requesting correction or updating of inaccurate or incomplete personal data;
• Requesting deletion or erasure where applicable;
• Withdrawing consent where processing is based on consent;
• Requesting grievance redressal;
• Exercising other rights available under applicable data-protection law.

Requests may be submitted using the contact details provided below.

JIINEVA may need to verify the identity or authority of the person making a request before acting on it.

Certain information may not be deleted or altered where retention or processing is required or permitted by applicable law or is reasonably necessary for legitimate purposes such as legal claims, fraud prevention, accounting or regulatory compliance.

Privacy-related requests, complaints or grievances may be submitted to:

Name / Designation: PAVAN JAIN, GRIEVANCE OFFICER.
Email: support@jiineva.com
Phone: +91 9324053419
Address: 1ST FLR, SHOP NO. 3031, GAJANAN COLONY, SHIVAJI NAGAR, GOVANDI (WEST), MUMBAI SUBURBAN , PIN CODE - 400043

JIINEVA may acknowledge, investigate and respond to requests in accordance with applicable law and the timelines prescribed by applicable law.

Where applicable law provides a specific grievance or appeal mechanism, that mechanism may also be available.

JIINEVA may engage third-party data processors and service providers to perform functions on its behalf.

Such providers may process personal data only to the extent reasonably necessary for the services they provide, subject to applicable contractual, legal and security requirements.

JIINEVA may change, replace or add service providers from time to time as its business, technology and operational requirements develop.

Accordingly, this Privacy Policy describes categories of recipients rather than attempting to provide an exhaustive list of every service provider that may process personal data.

If JIINEVA undergoes a restructuring, sale, merger, acquisition, financing, transfer of assets, change of ownership or similar transaction, personal data may be transferred or disclosed as reasonably necessary in connection with that transaction, subject to applicable law.

The receiving entity may process the relevant information in accordance with applicable law and the terms governing the transfer.

JIINEVA may update this Privacy Policy from time to time to reflect changes in:

• Applicable law;
• Regulatory requirements;
• Business operations;
• Products or services;
• Technology;
• Service providers;
• Data-processing practices;
• Security practices.

The updated version may be published on the JIINEVA website with a revised Effective Date or Last Updated date.

Where applicable law requires additional notice or consent for a material change, JIINEVA may provide such notice or obtain such consent through an appropriate method.

Changes to this Privacy Policy will not be intended to retrospectively remove rights that cannot legally be removed.

This Privacy Policy is intended to operate in accordance with applicable laws of India.

Nothing in this Privacy Policy is intended to exclude or restrict any mandatory right or remedy available under applicable law.

If any provision of this Privacy Policy is found to be invalid, unlawful or unenforceable, that provision may be interpreted or modified to the extent necessary to make it lawful and enforceable, and the remaining provisions may continue to apply to the extent permitted by law.

For privacy, personal-data or related requests, please contact:

JIINEVA
Legal Name: PAVAN SUNILKUMAR MADRECHA
Email: support@jiineva.com
Phone: +91 9324053419
Address: 1ST FLR, SHOP NO. 3031, GAJANAN COLONY, SHIVAJI NAGAR, GOVANDI (WEST), MUMBAI SUBURBAN , PIN CODE - 400043

JIINEVA may collect personal data such as contact details, addresses, order information, transaction information, customer-service communications, website/technical information and information voluntarily submitted for returns, claims or other services.

Such information may be used for order fulfilment, payments, delivery, customer service, returns and refunds, website operation, security, fraud prevention, analytics, marketing where applicable, legal compliance and other purposes described in this Privacy Policy.

Personal data may be shared with relevant service providers such as payment processors, logistics providers, technology providers, customer-support providers, fraud-prevention providers and professional advisers where reasonably necessary and legally permitted.

Individuals may have rights concerning their personal data under applicable law, including rights relating to access, correction, deletion, consent withdrawal and grievance redressal, subject to applicable conditions and limitations.

For privacy-related requests, contact:

Email: support@jiineva.com
Phone: +91 9324053419
Address: 1ST FLR, SHOP NO. 3031, GAJANAN COLONY, SHIVAJI NAGAR, GOVANDI (WEST), MUMBAI SUBURBAN , PIN CODE - 400043