Shipping Policy

Effective Date: 12/09/2026

JIINEVA may offer delivery to serviceable addresses within India. Shipping availability may depend on the destination, product, courier serviceability and other operational factors.

Applicable shipping charges and available shipping options, if any, may be displayed at checkout before the order is placed.

Orders may be processed after successful order placement, payment authorization and any verification that JIINEVA may consider necessary.

Processing times may vary depending on product availability, order volume, promotional periods, holidays, operational requirements and other circumstances.

JIINEVA may contact the customer if additional information or verification is required.

Any delivery timeline displayed or communicated by JIINEVA may be an estimated timeframe only and may vary depending on the destination, courier, serviceability, transportation conditions and other circumstances.

Delivery dates or timelines should not be considered guaranteed unless expressly stated otherwise.

The customer is responsible for providing complete and accurate delivery information.

JIINEVA may not be responsible for delays, failed deliveries or additional costs arising from incorrect, incomplete or outdated information provided by the customer, to the extent permitted by applicable law.

Requests to change a delivery address may or may not be accommodated depending on the order and shipment status.

JIINEVA may use third-party courier and logistics providers.

The courier or shipping method may vary depending on availability, destination, serviceability and operational considerations.

JIINEVA may not control the independent operations of third-party logistics providers.

Tracking information may be provided where available.

Tracking information may be delayed, incomplete or temporarily inaccurate due to courier or system updates.

The courier or logistics provider may make one or more delivery attempts according to its procedures.

If delivery cannot be completed because of customer unavailability, refusal to accept the parcel, incorrect address, inability to contact the recipient, serviceability limitations or other circumstances, the shipment may be delayed, held, returned or otherwise handled by the logistics provider.

Any re-shipment may be subject to availability and applicable charges or conditions.

If an order appears to be delayed, lost or incorrectly marked as delivered, the customer may contact JIINEVA with the relevant order details.

JIINEVA may investigate the matter and may coordinate with the relevant courier or logistics provider.

The outcome may depend on the investigation, available shipment records, courier information and applicable law.

Customers should inspect the external condition of the parcel where reasonably possible.

If a parcel appears opened, damaged, torn, resealed or otherwise tampered with, the customer should document its condition before opening it and contact JIINEVA promptly.

For claims involving a missing product, wrong product, empty parcel, missing component, damage or suspected tampering, JIINEVA may request photographs, videos, packaging, delivery information or other evidence.

Customers are strongly advised to record a continuous, unedited unboxing video beginning before the parcel is opened, showing the shipping label, package condition, seals, opening process and complete contents.

The availability or absence of supporting evidence may affect JIINEVA's ability to verify and process a claim, subject to applicable law and mandatory consumer rights.

Delivery may be verified using information available from the logistics provider, including tracking records, delivery scans, OTP verification, recipient confirmation or other available delivery records.

If a customer believes an order has been incorrectly marked as delivered, the customer may contact JIINEVA so that the matter may be reviewed.

Cash on Delivery may be available for selected orders, locations or customers and may be subject to applicable conditions.

Customers using Cash on Delivery are expected to provide accurate delivery and contact information.

Repeated order refusals, failed deliveries or suspected misuse may result in restrictions on future Cash on Delivery availability, subject to applicable law.

Order processing or delivery may be delayed, interrupted or affected by circumstances reasonably beyond JIINEVA's control, including natural disasters, severe weather, transportation disruptions, strikes, government restrictions, civil disturbances, courier disruptions, technical failures or other unforeseen circumstances.

Shipping arrangements relating to returns, exchanges and replacements may be governed by the JIINEVA Returns, Refunds & Exchange Policy.

Return pickups, replacement shipments and other logistics arrangements may be subject to availability, serviceability and applicable conditions.

Customers may be required to provide reasonable information or cooperation for delivery-related investigations or claims.

Failure to provide necessary information, evidence or cooperation may affect JIINEVA's ability to investigate or process a particular request, subject to applicable law.

This Shipping Policy should be read together with the JIINEVA Terms of Service and JIINEVA Returns, Refunds & Exchange Policy.

Nothing in this Shipping Policy is intended to exclude, restrict or waive any right or remedy that cannot legally be excluded or restricted under applicable law.

For shipping-related queries:

JIINEVA
Email: support@jiineva.com
Phone/WhatsApp: +91 9324053419
Business Address: 1ST FLR, AHILYABAI HOLKAR MARG, GAJANAN COLONY, SHIVAJI NAGAR, GOVANDI (WEST), MUMBAI SUBURBAN, PIN CODE - 400043.